Shipping Policy
1. Shipping Times:
We strive to process and ship all orders within 1-2 business days of receiving orders. Shipping times may vary depending on the destination and shipping method selected during checkout.
2. Shipping Methods:
We offer several shipping options, including standard ground shipping, expedited shipping (. The available shipping methods will be displayed during checkout, along with estimated delivery times and costs.
3. Shipping Charges:
Shipping charges are calculated based on the weight of the package, the shipping method selected, and the destination address. The exact shipping charges will be displayed during checkout before you complete your purchase.
4. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and estimated delivery date.
5. International Shipping:
Currently we are not accepting international orders.
Returns Policy
1. Returns and Exchanges:
We accept an unconditional return/replacement only if the product is damaged or completely different from what you have ordered, you may return the item(s) within 7 days of delivery for a full refund or exchange. Returned items must be in their original condition, unused, and in the original packaging. However, we want you to be completely satisfied with your purchase. Please reach out to our customer care for appropriate resolution.
2. Return Process:
To initiate a return, you can login to your customer portal and generate a return request directly from there or you may contact our customer service team with your order number and reason for return. Once your return request is approved, you will receive instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the buyer, unless the return is due to our error or a defective product/different product.
3. Refunds:
Refunds will be issued to the original method of payment within 5-7 business days of receiving the returned item(s). Please note that original shipping charges are non-refundable, unless the return is due to our error or a defective product/different product.
4. Exclusions:
Certain items may not be eligible for return or exchange, including personalized or customized items, clearance or final sale items, and items marked as non-returnable. Please refer to the product description or contact our customer service team for more information.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect before processing your request.
6. Return Address:
Please contact our customer service team for the return address and instructions before shipping any items back to us. Items returned without prior authorization may not be accepted or processed.
Cancellation Policy
1. Cancellation Policy
At Veer Agencies, we understand that sometimes plans change. Our cancellation policy is designed to be as clear and fair as possible to ensure a smooth process for our customers.
2. Order Cancellation
- Before Shipping: If you wish to cancel your order, you can do so at any time before the order has been shipped. Please contact our customer service team immediately with your order details. We will process your cancellation request and issue a full refund.
- After Shipping: If your order has already been shipped, you will need to follow our return policy. Please accept the delivery and then initiate a return request.
3. Custom or Special Orders:
For custom or special orders, cancellations may not be possible once the order has been processed. If you need to cancel a custom order, please contact us as soon as possible to discuss your options.
4. Refunds
- Processing Time: Refunds for canceled orders will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
- Shipping Charges: If the order is canceled after it has been shipped, shipping charges are non-refundable. The cost of return shipping will be deducted from your refund.
5. How to Cancel an Order
- Contact Us: To cancel an order, please contact our customer service team. Provide your order number and details of the items you wish to cancel.
- Confirmation**: Once your cancellation request is received, we will send you a confirmation email. If your order has already been shipped, we will provide instructions on how to return the items.
Contact Information
If you have any questions or need assistance with canceling your order, please contact our customer service team:
- Email: info@veeragencies.in
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM
We appreciate your understanding and cooperation.
These Policies were last updated on May 27, 2024.
